Welcome to MetrixMedia. These Terms of Service ("Terms") govern your use of the website, software tools, marketing campaigns, and digital services (collectively, the "Services") provided by MetrixMedia ("Agency", "we", "us", or "our"). By accessing or using our Services, you agree to be bound by these Terms.
1. Services & Subscriptions
- Scope of Services: MetrixMedia provides digital marketing services, including but not limited to Online Reputation Engineering, GMB/Local SEO optimization, Custom Web Development, Paid Advertising, and Social Media Marketing.
- Subscription Model: Certain Services are billed on a recurring monthly subscription basis. Active subscriptions grant you license to use generated assets (such as review gating portals, print assets, and QR codes) for your registered business locations.
- Fair Use & Account Limits: Your subscription tier defines the limit on active campaigns, product listings, or GMB locations. Exceeding these limits requires upgrading your subscription tier.
2. Payments & Billing
- Payment Processing: All payments are securely processed through Razorpay, our third-party payment gateway. By initiating a subscription, you authorize automatic recurring billing on your designated monthly due date.
- Late Payments & Grace Period: If a monthly payment fails, you will enter a 3-day grace period. During this period, your campaigns and services will remain active.
- Suspension: If payments are not cleared by the end of the 3-day grace period, all active portals, campaign links, and digital marketing services will be automatically suspended or put on hold until full payment is received.
3. Client Responsibilities
- You are solely responsible for the links, logos, descriptions, and business information you provide for your campaigns.
- You agree not to use our Services for any fraudulent, deceptive, or malicious marketing practices.
- Platform Compliance: While our reputation gating system is designed to route customer feedback organically, you acknowledge that you are responsible for complying with the guidelines of third-party platforms (like Google Maps, Amazon, Swiggy, or Zomato) regarding customer reviews.
4. Limitation of Liability
MetrixMedia is not responsible for any search ranking changes, account suspensions, or loss of revenue resulting from third-party platform algorithm updates or review policy modifications. Our total liability under these Terms will not exceed the amount paid by you in the single month preceding the event giving rise to liability.